Snap Send Solve has made reporting issues to the council easier than ever, empowering locals to be the “eyes and ears” of the community.
By September 2021, 1.8-million local issue reports had been submitted through Snap Send Solve to over 720 authorities across Australia and New Zealand.
The free-to-use service allowed locals to report a multitude of issues directly to their local council including, but not limited to:
–animals and pests;
–graffiti and vandalism;
–noise and pollution;
–parking, paving & footpaths;
–public transport, roads and signage.
Michael Verschuur from Stone Real Estate Logan used the app in July to submit a complaint about a problem in his neighbourhood.
“It’s good to use and user-friendly … the outcome was achieved,” he said.
Michael’s inquiry was received by the council, who contacted him within a few days of submitting the report.
Michael said the council made reasonable attempts to remove the problem in a timely manner, but due to Covid lockdowns and the neighbour’s reluctance to comply, the issue wasn’t resolved until September.
PRNews tested the Snap Send Solve app by sending in a photo of a large stone that had been dragged out of place at a council park.
PR News editor Paul Jackson received an email confirmation within a couple of days, and a progress report a few of weeks after that.
“The rock was restored to its designated position within a week of that, so all up it took about four weeks,” he said.
Logan West resident Phillip Tanner, who uses the app regularly, felt the Snap Send Solve app was brilliant, but needed new policy direction for the app to work better for the community.
“Logan Council is not a subscriber like Brisbane City,” he said.
“The difference is that you can only post one photo, which is sometimes difficult to report on where two or three photos are needed.”
Mr Tanner said other issues arose from members of the community failing to respond to the council’s efforts to contact them and resolve reported issues.
The Snap Send Solve app has 13,000 reviews on the app store with an overall user rating of 4.7.
The four-step process involves selecting a location, selecting the incident type, leaving a description and optional photograph, and entering contact details.
Reports can alternatively be sent to the Logan City Council through: